As part of our commitment to you, all of our products are backed by our 100% satisfaction guarantee.
If you are not satisfied with any of the products you have purchased or received as a gift at jilliansapothecary.com, you may return them within 30 days. If 30 days have passed since your purchase, please contact us for further assistance. Your satisfaction is our top priority.
Three easy steps to return an item
1. Contact us to let us know. Send an email or give us a call:
2. Pack the product and include one of the following. Send a note telling us why you aren’t completely satisfied – we want to know how we can do better.
* a copy of your return slip (we will send one via email)
* the original packing slip
* a note containing your name, address, and email and/or phone number
3. Mail your return to:
Jillian’s Apothecary: Returns
PO Box 42
Galway, NY 12074
You are responsible for return shipping charges. To ensure that we receive your return, we recommend using a method of shipment with tracking and insurance.